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FAQ



Corporate Lactation Programs

What is a corporate lactation program?

A workplace offering, either in-person or virtual, which supports lactating employees. A program can include lactation rooms, classes, new parent gifts, or compliance consulting to improve the workplace conditions and retention of breastfeeding employees.

I am a human resource or facilities leader, how do I start a program?

Book a demo here to learn how you can create the ideal workplace for breastfeeding employees and new parents. 

I am a parent, how do I start a program?

Email info@hh-bc.comto facilitate an introduction to your company’s HR team. We can help lead the discussion and advocate for the corporate lactation program you deserve.

Where can I launch a corporate lactation program?

We currently manage and operate programs everywhere in North America, including in-person services. International programs outside of the United States and Canada are available.

Do you offer lactation and parenting education?

Yes, education has been part of our offering for 30 years. We specialize in breastfeeding and new parent classes and one-on-one instruction. Our experts hold international certifications, graduate degrees, and are leaders in their fields. 

Can you design or upgrade a lactation room?

Yes, we can help you create a safe and comfortable lactation room that is equipped for your needs. We are the only comprehensive program provider that offers everything from design and sourcing, to ongoing in-person maintenance and stocking.

Do you offer lactation room or breastpump maintenance?

Yes, our team of trained Lactation Room Technicians™ and Breastpump Technicians™ are available to perform ongoing maintenance and facilities services across North America.

Can I buy or rent a breastpump from you?

Yes, we carry all major brands of hospital-grade breastpumps. We have over 30 years of experience in evaluating and maintaining breastpumps.

Do you have more resources on corporate lactation?

Subscribe to our corporate newsletter and explore our award-winning blog. We have articles on lactation laws, room upgrades, and topics that will help you create a supportive environment for the families at your company.


Rentals

I'm renting or purchasing a pump for mother's room at work. How do I get a breastpump?

Email info@hh-bc.com or call the Healthy Horizons Corporate office at 650-579-2726. Most companies purchase or rent the Medela Symphony or Ameda Platinum. Both options are available to purchase or rent. All pumps are subject to local sales tax.

I'm a parent. How do I rent a breastpump?

Rent a pump or scale online at https://www.breastpumprentalsonline.com. Pumps and scales can be shipped anywhere in the United States. Pick-up and delivery are available in the San Francisco Bay Area. Many health insurance companies work with families to reimburse rentals. There is a one-month rental minimum. The daily rate applies to pump rental only, after the pump has been rented for one month. All pumps and scales are subject to local sales tax.

Should I use a hospital-grade breastpump?

Hospital-grade pumps are more powerful than personal use pumps. They help many moms produce more breastmilk, pump in less time, and have a more comfortable pumping experience.

Can multiple moms use a breastpump?

Yes, if the pump is a hospital-grade breastpump designed for multiple users. The hospital-grade breastpumps we rent and sell are used in hospitals around the world. They need to be properly sanitized in between uses.

How can I use my insurance to cover my breastpump?

Healthy Horizons can provide you with a superbill with insurance codes. You can use this to apply for reimbursement from your insurance company. Email your name and order number to BreastfeedingCenter@hh-bc.com to request a superbill.

Why should I rent a baby scale?

Renting a baby scale allows you to track your baby’s growth and breast milk intake.

Which baby scale should I rent? 

If you have a full-term baby, all of our scales will meet your needs. If you have a premature baby, we recommend getting a more sensitive scale, such as the Doran DS4500 Scale, Doran DS4100 Scale, or Medela Baby Weigh II Scale.

How do I extend my rental?

Your rental will automatically be extended if it is not returned on the due date and your credit card on file will be billed. You can rent your pump or scale as long as you need it. You can also email BreastfeedingCenter@hh-bc.com if you have a specific rental extension date.

How do I return my rental?

You can drop your rental off at our Burlingame or Menlo Park locations during business hours. We have an after-hours rental drop-off location available by request. If your order was shipped, use the same packaging the rental arrived in and email BreastfeedingCenter@hh-bc.com to request a return mailing label.


Lactation & Parenting Consultations 

What happens at a breastfeeding consultation?

During this visit, the consultant may take the weight of the baby and will observe a nursing session. They will answer any questions or concerns you have and will provide techniques and tips to help address any breastfeeding problems the mother or baby is experiencing. Back to Work Consults are available for mothers returning to work. All visits are 1 hour, except for twins visits which are 2 hours. Additional time is prorated at the hourly rate.

How do I prepare for a breastfeeding consultation?

With a newborn, please limit the amount you feed the baby to one-half a normal feeding amount when your appointment is within 1 hour. The baby will be more willing to feed during the visit. If you are supplementing with breastmilk or formula, please bring extra milk with you if you have a non-latching baby.


If your baby is a newborn and experiencing weight loss or slow weight gain, please bring a record of the number of breastfeedings, bottle feedings, and supplement amounts along with the number of soiled and wet diapers.

What breastfeeding issues can you help me with?

Our consultants can help you with: 


Low milk supply 
Breast engorgement and mastitis 
Clogged or plugged milk ducts 
Poor breastfeeding latch  
Mouth problems and tongue ties  
Flat or inverted nipples  
Sore, burning, or cracked nipples  
Nipple confusion  
Twins and multiples  
Breastfeeding while sick (virtual only for the consultant’s safety) 
Inducing lactation of an adoptive parent  
LGBTQIAP+ breastfeeding and chestfeeding  
Relactating  
Supplemental nursing system (SNS)  
Supplementing with formula and breastfeeding 
Creating breastfeeding plans  
Working and breastfeeding  
Thrush  
And many others! 


Do you offer lactation consultations in languages other than English?

Visits are available in Mandarin, Cantonese, Spanish, German, and Filipino (Tagalog). The biography of each consultant indicates which languages they are fluent in. Let the consultant know your language preference ahead of the visit.

How can I see an IBCLC (internationally board-certified lactation consultant) during the COVID-19 pandemic?

You can book an in-person or online appointment. Virtual appointments are conducted over our HIPAA-compliant video system or over the phone. In-person visits are available in Burlingame, CA or at your home. In-person consultants have received the COVID-19 vaccine. Lactation Consultants will wear full PPE during your visit. You must also wear a mask. For in-person visits, only your lactation consultant, the lactating parent and your baby may be present for everyone's safety.

Do you offer chestfeeding support? 

Yes, we have worked with transgender and non-binary parents to help them reach their lactation goals. We are experienced in induced lactation and are happy to support you.

How can I use my insurance to help cover a consultation?

Please see our insurance page for reimbursement and insurance coverage. 


Classes & Support Groups

Are classes and support groups virtual or in-person?

During COVID-19 all classes and support groups are online.

What classes are available?

We offer Prenatal Breastfeeding, Back to Work Breastfeeding and Pumping, CPR and First Aid, and a Baby Sign Language Class. 

What play groups are available?

We have a 6-week Baby Sign Language Play Group. This series can be taken multiple times and is a wonderful way to play and learn with your baby. Family members can join virtually for no additional cost.

Who should attend a breastfeeding support group?

Our breastfeeding support group has been a staple in the community for 30 years. Attend to meet other parents, ask breastfeeding questions, and work towards your breastfeeding goals in a nonjudgmental environment. Most babies in the group are 0 to 6+ months old. Partners are welcome.

Are private or corporate classes available?

Yes, please email your request to info@hh-bc.com for more information.

Do you offer chestfeeding support? 

Yes, we have worked with transgender and non-binary parents to help them reach their lactation goals. We are experienced in induced lactation and are happy to support you.

How can I use my insurance to help cover a consultation?

Please see our insurance page for reimbursement and insurance coverage. 


Shopping

Do you have an online store?

Yes, we have a large variety of baby, maternity, and breastfeeding products available online. Please visit the online store to shop.

How can I order online and pick up my order in-store or have it delivered?

For free in-store pick-up please visit our online store, add items to your cart, and during check-out select the location where you would like to pick up. You can pick up your order during business hours.


For product delivery in San Mateo County please use https://towne.io/. For rental delivery or deliveries outside of the Towne service area in the San Francisco Bay Area please call 650-347-MILK or email BreastfeedingCenter@hh-bc.com

Where are your in-person stores located?

You can shop in-person at our Burlingame, California or Menlo Park, California locations. Please visit the Contact Us page for more information. We are open during COVID-19 due to being a medical equipment provider.


Shipping & Returns

How do I return my rental?

You can drop your rental off at our Burlingame or Menlo Park locations during business hours. We have an after-hours rental drop-off location available by request. If your order was shipped, use the same packaging the rental arrived in and email BreastfeedingCenter@hh-bc.com to request a return mailing label. 


Please see our rental site for more detail.

What is the shipping policy?

We ship anywhere in the United States, including Hawaii. International shipping is available for some products by request.

What is the return policy?

Any returns, refunds, exchanges must be made in accordance with our Return Policy. Unless otherwise stated products sold through the services are final sale, non-cancellable, and non-refundable, unless the Product is damaged or defective. If you have received a damaged or defective product, please contact us by e-mail at info@hh-bc.com. Please read our full Return Policy here.

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